Privacy Policy
At NN Pure Herbs, we respect your privacy and are committed to protecting the personal information you provide while using our website https://nnpureherbs.com/.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, submit an enquiry, place an order or use our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you interact with our website or services:
a) Personal Information
- Full name
- Mobile/WhatsApp number
- Email address
- Billing and shipping address
- City, State and PIN code
- Order and purchase details
- Any information voluntarily provided through enquiry or contact forms
b) Payment Information
Payments may be processed through third-party payment gateways. NN Pure Herbs generally does not directly store your complete debit card, credit card, UPI or banking credentials.
Payment information may be collected and processed by the respective payment gateway according to its own privacy policy and security practices.
c) Automatically Collected Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referring website or source
- General website usage information
This information may be used for website security, analytics and improving our services.
2. How We Use Your Information
We may use the information collected to:
- Process and deliver your orders
- Contact you regarding your order or enquiry
- Provide customer support
- Confirm COD orders
- Respond to questions and requests
- Improve our products, website and customer experience
- Maintain website security and prevent fraudulent activities
- Conduct analytics and understand website performance
- Send promotional or marketing communications where permitted by applicable law
- Run advertising and remarketing campaigns
- Comply with applicable legal and regulatory requirements
3. Cookies and Tracking Technologies
Our website may use cookies, pixels and similar technologies to improve functionality, understand website usage and measure advertising performance.
These technologies may be used by services such as:
- Google Analytics
- Meta/Facebook Pixel
- Google Ads
- Other analytics, advertising or marketing tools used by NN Pure Herbs
Cookies may help us understand how visitors interact with our website and may allow us to measure the effectiveness of our advertising campaigns.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
4. Advertising and Third-Party Services
We may use third-party advertising and analytics platforms to promote our products and understand website traffic.
These third parties may collect certain information through cookies, pixels or similar technologies in accordance with their own privacy policies.
Examples may include:
- Meta Platforms
- Payment gateway providers
- Courier and logistics partners
- Website hosting and technology service providers
NN Pure Herbs does not control the privacy practices of third-party websites or services. We recommend reviewing their respective privacy policies before providing information to them.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers only when required to operate our business, including:
- Courier and logistics companies for delivery
- Payment gateway providers for payment processing
- Technology and hosting service providers
- Customer support or communication service providers
- Advertising and analytics platforms
- Government authorities or law-enforcement agencies when legally required
Such sharing will be limited to information reasonably necessary for the relevant purpose.
6. Data Security
We take reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes described in this Privacy Policy
- Complete orders and provide customer support
- Maintain business and transaction records
- Comply with applicable legal, tax and regulatory requirements
- Resolve disputes and enforce our agreements
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
8. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you are a parent or guardian and believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
9. Medical and Health-Related Information
NN Pure Herbs offers herbal and Ayurvedic products.
We do not require visitors to provide medical or health information to browse our website. If you voluntarily provide health-related information while contacting us, such information may be used only to respond to your enquiry or provide customer support, subject to applicable law.
Our products and website information should not be considered a substitute for professional medical advice, diagnosis or treatment.
Customers should consult a qualified healthcare professional where appropriate, particularly in relation to existing medical conditions, medicines, pregnancy, children or other health concerns.
10. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Object to certain processing activities
- Opt out of promotional communications
To exercise any applicable rights, you may contact us using the details provided below.
11. Marketing Communications
If you provide your contact details and consent to receive communications, we may contact you through phone calls, SMS, WhatsApp or email regarding our products, offers or services.
You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe/opt-out option.
Please note that transactional communications, such as order confirmations, delivery updates or important service-related messages, may still be sent when necessary.
12. Third-Party Links
Our website may contain links to third-party websites, social media platforms or other external services.
NN Pure Herbs is not responsible for the privacy practices, content or security of such third-party websites.
We recommend reviewing the privacy policy of each third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws.
Any updated version will be published on this page with the revised "Last Updated" date.
We encourage you to periodically review this Privacy Policy.
14. Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Business Name: NN Pure Herbs
Website: https://nnpureherbs.com/
Email: info@nnpureherbs.com
Phone/WhatsApp: 9310996954
Business Address: New Delhi, Delhi 110096